Evaluate your telephony interaction with your customers. perFORMance is a complete call management system in a single solution where managers or supervisors can view and measure incoming call activities of their clients and call-handling performance of their staff.

perFORMance is a statistics and reporting software application for Aastra (former Ericsson) MX-ONE Telephony Server and Telephony Switch, as well as Ericsson MD110 (from the BC10 version onwards).