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Dispatch professionals in public safety, emergency services, healthcare and industrial command centres demand reliable systems to manage the resources and information required to respond to emergency calls. Featuring high reliability and flexibility, Assono COMM& SIP was designed to simplify daily dispatch operations and maximize collaboration in critical situations.

Assono COMM& SIP is fully integrated with the reliable Mitel MiVoice MX-ONE system through IP trunks and IP extensions. This software-based application does not need a CTI interface. It provides fully distributed, workstation-based processing of all critical dispatch functions operating under Microsoft Windows®.

A flexible solution for:

  • Public Safety
  • Police, Fire, Ambulance, Military
  • Healthcare
  • Industry
  • Transportation
  • Utilities

Application modules:

  • CallLog: the CallLog module stores data pertaining to all calls and conversations passing through the system.
  • Directory and Phone Book: an easy-to-use tool for the handling and maintenance of telephone numbers used by operators.
  • Dynamic field for easy handling of multiple calls
  • Optional Voice recording system
  • Info Panel
  • Console History

Advanced features specifically designed for emergency call-taking:

  • 1 multiline or 2 independent lines (each of them multiline) with audio device(s)
  • Multifunctional display showing call queue, teleconference participants, call history, dialer, and the Info Panel
  • Functions and audio settings
  • Easy and quick call set-up, answer and transfer
  • Visual and audible indication of incoming calls
  • Smart queue handling
  • Handling priority levels that can be assigned to Directory entries
  • Busy Line Indication for monitored lines*
  • Large display for calling/called party telephone number, name and call duration
  • Putting calls on hold
  • Call intrusion
  • Dynamic field for easy handling of multiple calls
  • Setting-up and handling of conference calls (up to 4 conference rooms with up to 10 participants in each conference room)
  • Answering calls ringing at adjacent dispatcher workstations
  • Call Qualification
  • Separate administration, statistics and reporting
  • Application for group managers
  • Call recording option*

* Optional features. Monitoring function needs CTI interface for the Mitel MiVoice MX-ONE.

CorpDir Enterprise is a web-based corporate phone directory specifically designed to make everyday operations easier for enterprises with a high number of users and extended networking needs. It offers a user-friendly, cost-effective solution and can be administered either centrally or regionally to accommodate the organisational structure of large and even multinational companies.

Rev up your office work and telephone hotline
Unanswered calls and lost messages mean missed opportunities and unsatisfied clients to any well-run company or organisation. This is especially true of entities operating order hotlines or a phone-based customer service.

Using RECorder, a voice recording application that is compatible with the Mitel (formerly known as Aastra) MX-ONE Telephony System, you can make active voice recordings via IP without the need of port mirroring. Do you require both automatic and on-demand voice recording?

Using RECorder, a voice recording application that is compatible with the Aastra (formerly known as Ericsson MX-ONE) Telephony Switch (TSW), you can make active voice recordings via IP without the need of port mirroring. Any IP extension can be recorded automatically.

Call performance statistics. 
How much do missed calls cost your business? Most businesses don’t even know. perFORMance helps measure missed calls and analyse incoming calls to prevent losing customers to competitors.

Interactive Voice Response Solutions
Assono Hungary is here to satisfy the unique needs of its clients. With Interactive Voice Response (IVR) innovations, we provide a tailor-made solution for companies in need of an automatic customer service.

PBX-PMS Middleware for the NEC XN120 PBX. 
Assono Hotel PPM is an interface between the NEC XN120 PBX and a hotel’s Front Office System (also known as Property Management System, PMS).

An effective sales channel for hotel services. 
Guest-In-Phone offers a unique solution for promoting and selling various hotel services and programmes. As an alternative of conventional hotel sales support tools it effectively conveys information to hotel guests on how to improve their hotel experience.

Search and dial with a single click and see presence/absence messages. 
You will not need your old-school, printed corporate directory, notes pinned to your cubicle wall or the .xls files stored on your PC – ever!

Conference bridge system with web-based automatic reservation. 
Conf-Me! teleconference system is a turn-key application offering advanced and easy to use services paired with low cost. This SIP-based solution enables corporate users to take the first steps towards Unified Communication.

Meeting and resource management software: 
Book-IT enables you to manage the common resources used at your company in a simple and effective manner.

Dial Helper is a smart application used to make communications simpler and easier when working with a PC. All you need to do is drag a telephone number from any application* running on your PC. You don’t need to memorize a phone number to make a call from a desktop phone. You can even reduce the chance of making a mistake while pressing your phone buttons.

Mass notification via phone or SMS. Using the 3A System the duty officer of government agencies, local authorities, public utility providers, power plants, mines, schools and universities, hospitals, public transport companies etc. can quickly, automatically and simultaneously notify groups of people who are “on call”, i.e. who need to appear at their place of work or any other place or to perform a specific job.

Assono CAR is a browser-integrated, easy to use and favourably priced intranet application supporting telemarketing and PR tasks. Its price, platform-independence and user-friendly interface make it an ideal solution for the PR and marketing departments of both small and medium/large enterprises.

  • Registered office: Róna utca 120-122., Budapest, Hungary, HU-1149
  • +36 1 801 8500, +36 1 273 2150
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