This results in satisfied customers for the company, as IVR allows them to access a database through the keypad of their phone or by speech recognition.
The simplest form of IVR is Automated Attendant. It is a very common type of client services. It welcomes the caller and offers the various options (e.g. “If you would like to contact Human Resources, press 3.”).
A more comprehensive form of IVR is a full-fledged system that allows the customer to dictate information to the system. It then first identifies the client by a client number, verifies him/her in the company database, then saves the new data dictated by the client. This is a very useful solution e.g. when clients have to report meter readings on the phone.
Information systems are also unique IVR solutions. Providing clients with real-time information, these systems help companies prove their professionalism and promptness to the clients.