Dispatch professionals in public safety, emergency services, healthcare and industrial command centres demand reliable systems to manage the resources and information required to respond to emergency calls. Featuring high reliability and flexibility, Assono COMM& SIP was designed to simplify daily dispatch operations and maximize collaboration in critical situations.
Assono COMM& SIP is fully integrated with the reliable Mitel MiVoice MX-ONE system through IP trunks and IP extensions. This software-based application does not need a CTI interface. It provides fully distributed, workstation-based processing of all critical dispatch functions operating under Microsoft Windows®.
A flexible solution for:
- Public Safety
- Police, Fire, Ambulance, Military
- Healthcare
- Industry
- Transportation
- Utilities
Application modules:
- CallLog: the CallLog module stores data pertaining to all calls and conversations passing through the system.
- Directory and Phone Book: an easy-to-use tool for the handling and maintenance of telephone numbers used by operators.
- Dynamic field for easy handling of multiple calls
- Optional Voice recording system
- Info Panel
- Console History
Advanced features specifically designed for emergency call-taking:
- 1 multiline or 2 independent lines (each of them multiline) with audio device(s)
- Multifunctional display showing call queue, teleconference participants, call history, dialer, and the Info Panel
- Functions and audio settings
- Easy and quick call set-up, answer and transfer
- Visual and audible indication of incoming calls
- Smart queue handling
- Handling priority levels that can be assigned to Directory entries
- Busy Line Indication for monitored lines*
- Large display for calling/called party telephone number, name and call duration
- Putting calls on hold
- Call intrusion
- Dynamic field for easy handling of multiple calls
- Setting-up and handling of conference calls (up to 4 conference rooms with up to 10 participants in each conference room)
- Answering calls ringing at adjacent dispatcher workstations
- Call Qualification
- Separate administration, statistics and reporting
- Application for group managers
- Call recording option*
* Optional features. Monitoring function needs CTI interface for the Mitel MiVoice MX-ONE.
