In call centres, customer service hotlines, dispatch centers or even in an office environment it is often necessary to make automatic or on-demand voice recordings*. That’s why Assono has just released its new voice recording solution to help customers out with a simple but great application.
RECorder is a software that can be run on most of today’s current Windows operating systems, which means it can be seamlessly integrated into your own IT environment – you can even use a virtual server. Using RECorder that is compatible with the Mitel (formerly known as Aastra) MX-ONE Telephony System or with the Aastra (formerly known as Ericsson MX-ONE) Telephony Switch (TSW), you can make active voice recordings via IP without the need of port mirroring.
You can use the same system to record the voice traffic of just a few channels or as many as 100 IP extensions. You also can record any extensions automatically or enable its user to start voice recording from their own phone whenever required*.
The system administrator can set up users that can replay their voice recordings via the web-based interface and team managers can be authorised to access their team members’ recordings. The system is protected by a multi-level authentication scheme; voice recordings are stored on a central server so you can manage them in full compliance with your company’s internal rules.
For more information check out the product pages and don’t hesitate to contact us for requesting a quotation or for even more details.
RECorder (Aastra Telephony Switch)
*On-demand conversation recording is available only in RECorder (MX-ONE).
