AS menupont products
×

Warning

JUser: :_load: Unable to load user with ID: 971

IVR Solutions

Interactive voice response solutions

Interactive Voice Response Solutions
Assono Hungary is here to satisfy the unique needs of its clients. With Interactive Voice Response (IVR) innovations, we provide a tailor-made solution for companies in need of an automatic customer service.




This results in satisfied customers for the company, as IVR allows them to access a database through the keypad of their phone or by speech recognition.

The simplest form of IVR is Automated Attendant. It is a very common type of client services. It welcomes the caller and offers the various options (e.g. “If you would like to contact Human Resources, press 3.”).

A more comprehensive form of IVR is a full-fledged system that allows the customer to dictate information to the system. It then first identifies the client by a client number, verifies him/her in the company database, then saves the new data dictated by the client. This is a very useful solution e.g. when clients have to report meter readings on the phone.

Information systems are also unique IVR solutions. Providing clients with real-time information, these systems help companies prove their professionalism and promptness to the clients.

  • Registered office: Róna utca 120-122., Budapest, Hungary, HU-1149
  • +36 1 801 8500, +36 1 273 2150
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Impress
  • Privacy Note

Products

Newsletter

By signing up I authorize Assono Hungary Ltd. to send e-mails about its offers and promotions. I have read and understood the Privacy Note
Top